Store Policies

Shipping Rates:

 Free local pick-up within Moose Jaw, SK. Please visit The Handmade Shoppe downtown to browse my collection in person. If there is a bandana or size you are looking for that is not here you may message me to see if we can get one for you! 

WITHIN CANADA:

 

⋒ $7 flat rate standard lettermail - Untracked 

arrival expected within 7 - 10 business days 

 $15 flat rate standard tracked-pak 

 arrival expected within 5 - 7 business days

 $25 flat rate priority parcel-pak - Tracking included 

 arrival expected within 2 - 3 business days 

WITHIN USA: 

 

⋒ $7 flat rate standard lettermail - Untracked 

 arrival expected within 1-2 weeks

⋒ $18 flat rate standard tracked-pak

 arrival expected within 8 - 10 business days 

 $28 flat rate priority parcel-pak - Tracking included 

 arrival expected within 6 - 8 business days 

INTERNATIONAL:

⋒ $25 flat rate standard tracked-pak

 Estimated delivery dependent on location of final destination

 Please inquire if you are needing your order within a specific time frame so we can determine best shipping route 

 

Shipping Notes: 

 Please ensure your shipping address and contact information is correct before completing your order. Once your order has been processed and submitted we cannot make further corrections

 Two Prairie Doods will not be held responsible for any lost or stolen orders. If you suspect your parcel has been misplaced please contact your shipping provider (Canada Post, UPS) to file this concern. If your product is returned due to  an incorrect mailing address - additional shipping fees will be charged for re-shipment of order

⋒ Shipping prices subject to change dependent on size and weight of parcel. If your order is too large to ship via untracked lettermail shipping prices may need to be adjusted accordingly

⋒ Two Prairie Doods will not cover any additional fees including duties/customs and VAT charges. This is a responsibility of the customer if charges apply

 

COVID-19 Notice:

⋒ Due to COVID-19 extra hygiene measures have been taken to ensure your products reach you in a clean and safe manner. Products are handmade in a sanitary environment and packaged with utmost care. For added protection, please wash your apparel items in cold water with light detergent and hang to dry before use

 

Exchange Policy: 

⋒ Store exchanges can be made if you are dissatisfied with the quality of your order, or the product comes damaged or defective. We do not accept exchanges for improper choice of pattern or size completed by the customer at checkout. If you would like to request an exchange please email us at twoprairiedoods@gmail.com with photos and a detailed description explaining your concerns so we can best accommodate you and address this in a timely manner

Please note* Exchanges will only be accepted if you have contacted us within 5 business days of receiving your order! Products must be unworn and in good condition. The cost of shipping to return items for exchange will be at the buyers expense. Shipping of new items sent in exchange will be covered by Two Prairie Doods

 

Return Policy: 

Unfortunately, due to the handmade nature of our apparel and accessories we do not offer refunds. If you are unsure of the proper sizing for your apparel please reference our sizing guide found at the top of our home page